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Client Success Manager


Job Location: Home-Based
Job Group: B2B Travel Technology  
Travel Relations LLC is currently seeking a Client Success Manager for it's data-driven B2B travel technology and media platforms, taCONNECT and (ITR). The Client Success Manager role is an integration of Marketing, Sales, Professional Services, Training and Support. The position will be a team member for a dedicate Senior Director of Sales. 



  • Customer portfolio development, retention and expansion

  • Support clients/users

  • Deliver product trainings to users (online)

  • Chase down assets (databases, email and banner creatives, travel offers, etc)

  • Upselling opportunities available

Required Knowledge, Skills and Abilities: 

  • Well organized in a fast-paced environment

  • Communication skills (oral and written), presentation skills, interpersonal skills

  • Online sales skills a plus

  • Proficiency in Excel as well as or other contact management software

  • Knowledge of HTML Editors a plus.

  • Prior experience in travel services and general knowledge of the travel industry a plus

  • Knowledge of online advertising a plus

  • Customer satisfaction-driven

  • Must be able to perform multiple tasks successfully

  • Collaboration with team members is critical

  • Self-discipline, good judgment, driven

Related work Experience:

  • Digital, online support and/or sales experience and demonstrated success

Formal Education or Equivalent:


  • College degree required

We offer a competitive base salary, team commission plan and a rewarding and dynamic work experience. Please send your resume and cover letter with compensation requirements to We will only be contacting those individuals whose qualifications and experience appear to be a fit for this position.  We are an equal opportunity employer. 

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